Returns & RMA

To ensure an efficient handling of returns, repairs and product inspections, ANRO Spray Solutions operates a Return Material Authorization (RMA) procedure. Below you will find our Return conditions and procedure.

Return conditions

Products may only be returned after prior approval from ANRO. Once your request has been accepted, you will receive an official RMA number together with instructions for returning the goods.

Whenever possible, products should be returned complete and securely packaged to prevent damage during transport.

Returns due to incorrect orders

For returns resulting from incorrectly ordered products, ANRO may charge a handling fee of 10% of the purchase value.

This handling fee does not apply to products returned for inspection, repair, warranty evaluation or confirmed product defects.

Please note that returns with a value below €75.00 cannot be processed.

Request a RMA

To request an RMA, please contact us by email at support@anro.eu

Once your request has been accepted, you will receive an official RMA number together with instructions for returning the goods.